At RegUp.co.uk, we want you to be fully satisfied with every purchase. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds for all physical products purchased through our website, including NFC keychains, registration plate accessories, and customised items.
We accept returns and exchanges of both defective and non-defective products within 30 days of the delivery date.
We accept returns for:
Customised products (such as personalised number plates or engraved keychains) can be returned only if:
Your item must meet the following conditions:
If the returned item does not meet these conditions, the return may be rejected.
We offer item-for-item exchanges within 30 days. Exchanges are available for:
If the replacement product has a price difference, we will adjust the total accordingly before dispatch.
Once we receive and inspect your returned item, we will notify you by email. Approved refunds will be processed within 3–7 business days to your original payment method.
No restocking fees apply. Shipping fees are non-refundable unless the item was defective or incorrectly supplied.
REGUP vehicle reports are digital services that can begin generating shortly after payment. Once report generation starts, third-party provider costs may be incurred and refunds may be limited after report data has been delivered or made available to view.
To begin a return or exchange, please follow these steps:
The following cannot be returned unless defective:
For any questions about our Return & Refund Policy, contact us at:
Email: contact@regup.co.uk
Support: support@regup.co.uk
