Return & Refund Policy – RegUp.co.uk

At RegUp.co.uk, we want you to be fully satisfied with every purchase. This Return & Refund Policy outlines how we handle returns, exchanges, and refunds for all physical products purchased through our website, including NFC keychains, registration plate accessories, and customised items.

We accept returns and exchanges of both defective and non-defective products within 30 days of the delivery date.

• Items must be returned within 30 days.
• Proof of purchase (order number or receipt) is required.
• Products must be in original condition unless they are defective.

We accept returns for:

• Defective or damaged products
• Incorrect items received
• Non-defective products you no longer want (must be unused)

Customised products (such as personalised number plates or engraved keychains) can be returned only if:

• The product arrives defective, misprinted, or damaged.
• The customisation is incorrect due to our mistake.

Your item must meet the following conditions:

• Item must be in original packaging when possible.
• Product must not be excessively used or damaged by the customer.
• All accessories included with the product must be returned.

If the returned item does not meet these conditions, the return may be rejected.

We offer item-for-item exchanges within 30 days. Exchanges are available for:

• Defective or damaged items
• Incorrect items delivered
• Non-defective items (different colour, design, or product)

If the replacement product has a price difference, we will adjust the total accordingly before dispatch.

Once we receive and inspect your returned item, we will notify you by email. Approved refunds will be processed within 3–7 business days to your original payment method.

No restocking fees apply. Shipping fees are non-refundable unless the item was defective or incorrectly supplied.

• If the item is defective or incorrect: We cover the full return shipping cost.
• If the item is non-defective: The customer is responsible for return shipping fees.

To begin a return or exchange, please follow these steps:

1. Email us at contact@regup.co.uk.
2. Include your order number and reason for return.
3. Attach clear photos if the product is defective or damaged.
4. We will respond with a return label or further instructions.

The following cannot be returned unless defective:

• Used items showing signs of wear
• Customised items with correct details as ordered
• Digital services or downloadable content

For any questions about our Return & Refund Policy, contact us at:
Email: contact@regup.co.uk
Support: support@regup.co.uk